There's an interesting article in The Southtown Star about the privatization of Oak Lawn's 9-1-1 Center. The piece highlights ongoing concerns among local officials and residents regarding the performance of emergency dispatchers since the transition to a private operator, Norcomm, earlier this year. Trustees Bob Streit and Carol Quinlan are pushing for an independent review of the emergency dispatchers' performance since the privatization. However, Mayor Sandra Bury has dismissed the idea, despite receiving numerous complaints from residents. Streit expressed frustration, suggesting that the situation feels contrived, especially after Norcomm's Vice President Michael Tillman was brought in to present a certificate thanking the village for its partnership. Tillman noted that Norcomm and the village had successfully handled over 100,000 emergency calls since the contract began in January. When Streit attempted to ask Tillman questions, Bury intervened quickly, ending the interaction swiftly. Streit expressed his disappointment, emphasizing that public safety should always remain a top priority. He pointed out specific incidents, like dispatchers failing to show up for work or being overworked to the point of burnout, leading to resignations. Streit questioned whether the board was satisfied with these conditions. Quinlan echoed Streit's concerns, noting that she hadn't encountered similar complaints during her seven years on the board. This comment elicited scattered applause from the audience. She highlighted that the new issues seem to have surfaced only after the privatization process began. Streit also mentioned specific grievances documented by village records, including delayed responses, excessive sick leave, rudeness to callers, and even instances of employees playing video games on the job. Despite these concerns, Bury maintained that the data didn't support the negative narrative being spread. She emphasized that human error could occur regardless of who managed the center. Under the agreement with Norcomm, the contract is renewable for up to five years, with payments increasing annually. The initial cost is $1.99 million, rising to $2.3 million by the fifth year. Oak Lawn's 9-1-1 Center also provides emergency services to neighboring communities like Burbank, Evergreen Park, Bridgeview, Bedford Park, and Central Stickney. Thanks for sharing, Dan! pre expander,Expandable Polystyrene Machine,eps foam machine,eps machine,styrofoam machine, Pre Expander Foaming Machine Hangzhou Sutuan Machinery Co.,Ltd.
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June 19, 2025