On June 20, 2018, it was learnt that the customer department of Dongfeng Cummins Group recently visited two of the largest logistics companies in Henan Province. In response to the different needs of the two customers, it put forward a more targeted service plan and gained praise from customers. Henan Yuxin Logistics Co., Ltd. is the largest logistics company in Henan Province. It ranks 11th in the country's logistics industry and currently owns 56 vehicles that match the Dongfeng Cummins Engine. Dongfeng Cummins Group's customer department provided Yuxin Logistics with "line guarantee" services. The system mainly considers the driver's concerns about the sports car. The most fear is that the vehicle is broken and no one is in charge. During the maintenance process, the spare parts of the auxiliary factory are used. The timeliness and maintenance quality cannot be guaranteed. The line guarantee is the routine operation of logistics companies, combined with service providers and distributor resources of the Dongfeng Cummins Group, to provide customers with the best quality assurance services. After learning about the overall service framework, Yu Xin’s vehicle operation management department manager said: “Your service is very good. At present, the Dongfeng Cummins engine is running well, but the vehicle operation cannot be not bad. With your service, we The company will not have to worry about what the vehicle should do if it is broken!" Panther logistics ranks 15th in the country and has 10 vehicles that match the Dongfeng Cummins engine. The group customer department visited Panthers Logistics and introduced the operation mode of Dongfeng Cummins Engine life cycle care to the general manager of the company. Different periods of the entire product life cycle of the engine require different maintenance and maintenance. Drivers often neglect the regular maintenance of the engine when they are busy with day-to-day operations. They can provide advance notice of the daily maintenance of the group's customers, Dongfeng Cummins, can “host†the engine. Respond promptly and prompt at any time. The difference in driver's driving level will directly affect the running fuel consumption of the vehicle. The customer department of Dongfeng Cummins Group will regularly train the driver in the use and maintenance of the engine and help the driver develop good driving and maintenance habits. The group's customer department reached an agreement with Panther Logistics to organize a driver exchange day in mid-June to give drivers a more in-depth understanding of the characteristics of Dongfeng Cummins Engine and lay a better foundation for the long-term smooth operation of the engine. With the vigorous development of the logistics market, customer demand has undergone a great transformation. It has gone beyond the low price misunderstanding of products and services in the past and requires suppliers to better understand customer needs and make more accurate responses. The Group Customer Department is also The booming logistics market continues to explore new modes of customer service. Aluminum Parts,High Quality Aluminum Parts,Aluminum Cnc Lathe Machine Parts,Precision Cnc Machining Aluminum Parts Huaying Chuang Precision Machinery Co., Ltd. , https://www.hycmetal.com
Dongfeng Cummins Group's Customer Department Provides Line Guarantee Services for Yuxin Logistics 
Dongfeng Cummins Group's customer department and Panther Logistics reached an agreement on driver's driving level
The logistics industry is considered to be the artery and basic industry for the development of the national economy. Its degree of development has become one of the important indicators of the degree of modernization and overall national strength of a country. The development trend of current logistics enterprises is grouping and scale, and through the integration of resources, the operating costs are reduced, and the logistics companies' demands for the quality and service of transportation tools are increasingly personalized.
February 01, 2020